1. Overview
Valuera Hosting respects your privacy and is committed to protecting your personal data. This Privacy Policy describes what data we collect, why we collect it, how long we keep it, and what rights you have regarding your personal information.
By using our website, customer area, support channels, or services, you acknowledge that your personal data may be processed as described in this Privacy Policy.
2. Data Controller
The responsible party for the processing of personal data is Valuera Hosting. If you have questions about privacy, data protection, account data, deletion requests, or data access requests, please contact us through the official support channels provided on our website.
3. Personal Data We Collect
Depending on how you use our services, we may collect and process the following categories of data:
- Account data such as username, email address, customer ID, and login information.
- Contact data such as name, billing details, company information, and support contact details.
- Technical data such as IP address, browser type, device information, operating system, and access logs.
- Service data such as ordered products, hosting plans, server identifiers, configuration details, and usage records.
- Payment-related data such as invoice status, payment method references, transaction identifiers, failed payments, refunds, and chargeback information.
- Support data such as tickets, messages, attachments, error descriptions, and communication history.
- Security data such as login attempts, authentication events, abuse reports, suspension reasons, and fraud prevention signals.
4. How We Use Personal Data
We process personal data for the following purposes:
- Creating and managing customer accounts.
- Providing, operating, maintaining, and improving our hosting services.
- Processing orders, invoices, renewals, cancellations, refunds, and payment reminders.
- Providing customer support and technical assistance.
- Detecting abuse, fraud, spam, malware, attacks, unauthorized access, or security risks.
- Monitoring system stability, service performance, and infrastructure security.
- Complying with legal, tax, accounting, and regulatory obligations.
- Enforcing our Terms of Service and protecting our rights, customers, infrastructure, and reputation.
5. Legal Basis for Processing
Where applicable data protection laws require a legal basis, we process personal data based on one or more of the following grounds:
- Contract performance: Processing required to provide ordered services.
- Legal obligation: Processing required for tax, accounting, fraud prevention, or legal compliance.
- Legitimate interest: Processing required to secure systems, prevent abuse, collect unpaid invoices, improve services, and protect our business.
- Consent: Processing based on your permission, where consent is legally required.
6. Payments, Billing and Debt Collection
We process billing and payment-related data to issue invoices, track payment status, manage subscriptions, handle refunds, process failed payments, and recover outstanding balances.
If an invoice remains unpaid, a payment method fails, or a customer continues using an active service despite missing payment, we may process account data, invoice data, communication history, and service records for payment reminders, service restrictions, suspension, termination, debt collection, or legal enforcement.
Valuera Hosting may send payment reminder emails and may transfer necessary claim-related data to a debt collection agency, legal representative, payment provider, or competent authority where required or permitted by applicable law.
7. Support Communications
When you contact support, we may process your messages, ticket content, attachments, contact details, account information, and technical details required to understand and resolve your request.
Support communication may be stored to document service history, investigate abuse, improve support quality, and protect both the customer and Valuera Hosting in case of disputes.
9. Log Files and Security Monitoring
We may collect server logs, access logs, error logs, IP addresses, timestamps, browser information, requested URLs, authentication events, and security events.
This information is used to protect our infrastructure, detect attacks, investigate technical issues, prevent fraud, identify abuse, and maintain service reliability.
10. Hosted Customer Content
Customers are responsible for the content they upload, store, publish, or process through our services. Depending on the service, hosted content may include files, databases, server data, application data, logs, or user-generated content.
Valuera Hosting does not actively monitor all customer content. However, we may access, review, restrict, remove, or disclose hosted content where necessary to provide support, prevent abuse, investigate violations, comply with legal obligations, or protect our infrastructure and customers.
11. Third-Party Service Providers
We may use third-party providers for payment processing, hosting infrastructure, analytics, customer support, fraud prevention, email delivery, security monitoring, accounting, or debt collection.
These providers may process personal data only as necessary to provide their services to Valuera Hosting, comply with legal obligations, or protect against fraud, abuse, or security risks.
12. Data Sharing and Disclosure
We do not sell personal data. We may share personal data only where necessary for service delivery, payment processing, support, fraud prevention, legal compliance, debt collection, dispute resolution, or protection of our rights and infrastructure.
Personal data may also be disclosed if required by law, court order, competent authority, or valid legal request.
13. Data Retention
We keep personal data only as long as necessary for the purposes described in this Privacy Policy, including account management, service delivery, billing, tax obligations, support, security, fraud prevention, dispute resolution, and legal compliance.
Account data may be deleted or anonymized after account closure unless retention is required for legal, accounting, tax, security, abuse prevention, debt collection, or dispute-related reasons.
14. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to:
Some requests may be limited where data must be retained for contract performance, billing, legal, accounting, fraud prevention, security, debt collection, or dispute resolution purposes.
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of personal data.
- Request restriction of processing.
- Object to certain processing activities.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a competent data protection authority.
15. Data Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no online service, server, database, or transmission method can be guaranteed to be completely secure. Customers are responsible for using secure passwords, protecting login credentials, and securing their own hosted applications and content.
16. International Transfers
Personal data may be processed in countries outside your country of residence depending on the location of service providers, infrastructure, payment processors, or support systems.
Where required by law, we use appropriate safeguards for international data transfers.
17. Children’s Privacy
Our services are not intended for children below the age required by applicable law to enter into a binding contract or consent to data processing. If we become aware that personal data of a child has been collected without proper authorization, we may delete the data and restrict the account.
18. Contact
If you have questions about this Privacy Policy, your personal data, privacy rights, deletion requests, data access requests, billing-related processing, or security matters, please contact Valuera Hosting through the official support channels provided on our website.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, security practices, or data processing activities. Continued use of our services after an updated Privacy Policy is published means that you acknowledge the updated version.